Main Tasks of the Role:

To undertake a range of administrative duties, including but not limited to:

• Responding to customer enquiries by telephone and email.
• Processing customer orders.
• Coordinating shipping and logistics administration.
• Preparing order documentation and production worksheets.
• Assisting with accounts administration.
• Supporting marketing activities, including website updates and social media content.
• Maintaining and cleansing customer and product data.
• Maintaining accurate records using internal systems.
• Liaising with customers, suppliers and couriers to ensure smooth order fulfilment.
• Providing administrative support to the wider business as required.

 

Previous Experience Required:

• Previous experience in an office administration or administrative support role.
• Essential you have good working knowledge of Microsoft windows.
• Essential you have good working knowledge of Microsoft Office and administration systems.
• Experience using ERP, CRM or order management systems (preferred).
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workloads and work to deadlines.
• Good communication skills with customers.
• Experience of social media or marketing administration would be advantageous.
• A proactive approach with the ability to work as part of a team.